Difference between revisions of "Official procedures"
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# Contact an NCMM IT officer to outline your needs and to specify the type of machine required. The IT officer will assist you in these areas if needed.<br/> | # Contact an NCMM IT officer to outline your needs and to specify the type of machine required. The IT officer will assist you in these areas if needed.<br/> | ||
| − | # Complete and sign a system purchase form ( | + | # Complete and sign a [[Media:System-order.pdf|system purchase form (PDF)]] to specify the hardware and software requirements. There is a range of standard packages that can be installed on your computer, including <tt>MS Office</tt>, e-mail applications, and other widely used programs. Deadline: once the form has been submitted, you will be provided with a delivery deadline for your system.<br/>NOTE: less common applications concerning scientific computing may require your assistance for installation and may cause some delay in delivery.<br/> |
| − | # System purchase will be initiated by | + | # System purchase will be initiated by an IT officer.<br/>NOTE: the IT officer will relay any information concerning delays on the part of the IT supplier.<br/> |
# System configuration will be performed by the IT officer once the system has arrived and will be completed within 4 working days. Following configuration, the system will be delivered to you by the IT officer, and you will receive a briefing about your home and group storage areas, a demonstration for using the UiO email browser and information about how and where to print.<br/>NOTE: the IT officer will relay any information concerning delays in the system configuration.<br/> | # System configuration will be performed by the IT officer once the system has arrived and will be completed within 4 working days. Following configuration, the system will be delivered to you by the IT officer, and you will receive a briefing about your home and group storage areas, a demonstration for using the UiO email browser and information about how and where to print.<br/>NOTE: the IT officer will relay any information concerning delays in the system configuration.<br/> | ||
# System decommission and safe disposal of IT equipment no longer in use is performed by the IT officer.<br/> | # System decommission and safe disposal of IT equipment no longer in use is performed by the IT officer.<br/> | ||
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#All purchases must go through [https://www.uio.no/english/for-employees/support/purchase-management/ UiO-approved IT suppliers]. This is a University-wide requirement that aims to provide value for money and increase the transparency in UiO spending, as well as ensures compatibility with UiO IT infrastructure. The majority of these suppliers offer a wide range of products with reliable 3 year on-site support contracts, at reasonable prices. In special circumstances, such as specific scientific instrument workstations/servers, these suppliers might not be sufficient for the needs of a group/user. In such cases, NCMM IT will find a solution to best accommodate these requirements.<br/>NOTE: NCMM is not permitted to service office computers (desktop or laptop) purchased personally from IT suppliers that have not been UiO approved.<br/> | #All purchases must go through [https://www.uio.no/english/for-employees/support/purchase-management/ UiO-approved IT suppliers]. This is a University-wide requirement that aims to provide value for money and increase the transparency in UiO spending, as well as ensures compatibility with UiO IT infrastructure. The majority of these suppliers offer a wide range of products with reliable 3 year on-site support contracts, at reasonable prices. In special circumstances, such as specific scientific instrument workstations/servers, these suppliers might not be sufficient for the needs of a group/user. In such cases, NCMM IT will find a solution to best accommodate these requirements.<br/>NOTE: NCMM is not permitted to service office computers (desktop or laptop) purchased personally from IT suppliers that have not been UiO approved.<br/> | ||
| − | #Systems requiring bidirectional Internet access must run an UiO supported operating system. If a desktop/laptop or server needs bidirectional Internet acces (Internet access from the computer and outside access to the computer via the Internet), the following base requirements for the operating systems as dictated by the [http://www.usit.uio.no/ IT Department (IT avdelingen)] are:<br/>■ 64-bit Windows 7<br/>■ Recent versions of Mac OS X (10.5/10.6)<br/>■ RedHat Enterprise Linux | + | #Systems requiring bidirectional Internet access must run an UiO supported operating system. If a desktop/laptop or server needs bidirectional Internet acces (Internet access from the computer and outside access to the computer via the Internet), the following base requirements for the operating systems as dictated by the [http://www.usit.uio.no/ IT Department (IT avdelingen)] are:<br/>■ 64-bit <tt>Windows 7</tt><br/>■ Recent versions of <tt>Mac OS X</tt> (<tt>10.5/10.6</tt>)<br/>■ <tt>RedHat Enterprise Linux</tt><br/>All systems associated with scientific instruments and servers that do not meet this base requirement will be placed on an internal network. If a sufficient anti-virus tool is functional, outbound Internet access (system->Internet) will be allowed but inbound access (Internet->system) will not.<br/> |
#Connection between scientific instruments and computers is supported by NCMM. NCMM IT will work together with you to optimally arange the workstation for the scientific instrument (no need to go through a UiO approved IT supplier in this case). | #Connection between scientific instruments and computers is supported by NCMM. NCMM IT will work together with you to optimally arange the workstation for the scientific instrument (no need to go through a UiO approved IT supplier in this case). | ||
| + | |||
| + | == Apple Product Services == | ||
| + | |||
| + | <big>This information concerns preparations by NCMM IT team to have a defective Apple product to be sent for service.</big> | ||
| + | |||
| + | As long as the issue is localized as a hardware problem and there is a valid warranty or if out of warranty there is a common consensus to pay for the services, there are a couple of things to be done before sending them from NCMM. | ||
| + | |||
| + | MacBooks and iMac's: | ||
| + | |||
| + | <ul style="list-style-type: square;"> | ||
| + | <li>Run diagnostics, test the hardware and software. | ||
| + | If there is a hardware component to be changed, contact <tt>ATEA SOS</tt> (Telephone nr.: 03060).</li> | ||
| + | <li>Send a mail to sos@atea.no.</li> | ||
| + | <li><tt>ATEA</tt> will open a case with a reference nr. like INCATEA####### (where # are numbers). This is the reference number to be used when contacting ATEA for the particular issue. Once work starts, ATEA generates another reference number like WOATEA#######, which is a technical working number for internal use but also sent to the customer. When calling to get updates, either of the numbers referred to above can be used.</li> | ||
| + | <li>Open an IT support ticket if one has not already been done to gather all the information concerning the follow-up of the case in one place.</li> | ||
| + | </ul> | ||
| + | |||
| + | If the Apple product is to be sent for repair then do the following: | ||
| + | |||
| + | <ul style="list-style-type: square;"> | ||
| + | <li>Remove the firmware.</li> | ||
| + | <li>Remove the item from <tt>DEP (Device Enrolment Program)</tt>.</li> | ||
| + | <li>Remove <tt>Find my iMac / Mac</tt>, etc ...</li> | ||
| + | </ul> | ||
| + | |||
| + | Usually <tt>ATEA</tt> sends a prepaid postage as a .pdf file to the IT contact person. Print this out and, package the item and put the .pdf file on top of it. It contains the delivery adresse of <tt>ATEA</tt> and ours. | ||
| + | |||
| + | == Internal Lab PC registration Check List for Group/User == | ||
Latest revision as of 14:47, 13 December 2023
This page covers topics like administrative IT procedures and check-lists.
Contents
System ordering procedures for IT
Information concerning the purchase of desktop and laptop computers and servers for the lab or office.
NCMM IT can assist in purchasing the most suitable system for your needs, including laptops, desktops, servers, printers, and scanners.
The ordering procedure is outlined below. You are encouraged to read about the important system purchase requirements.
Ordering procedure
- Contact an NCMM IT officer to outline your needs and to specify the type of machine required. The IT officer will assist you in these areas if needed.
- Complete and sign a system purchase form (PDF) to specify the hardware and software requirements. There is a range of standard packages that can be installed on your computer, including MS Office, e-mail applications, and other widely used programs. Deadline: once the form has been submitted, you will be provided with a delivery deadline for your system.
NOTE: less common applications concerning scientific computing may require your assistance for installation and may cause some delay in delivery. - System purchase will be initiated by an IT officer.
NOTE: the IT officer will relay any information concerning delays on the part of the IT supplier. - System configuration will be performed by the IT officer once the system has arrived and will be completed within 4 working days. Following configuration, the system will be delivered to you by the IT officer, and you will receive a briefing about your home and group storage areas, a demonstration for using the UiO email browser and information about how and where to print.
NOTE: the IT officer will relay any information concerning delays in the system configuration. - System decommission and safe disposal of IT equipment no longer in use is performed by the IT officer.
System purchase requirements at NCMM IT
The three most important requirements to be considered by users and group leaders when purchasing IT equipment.
- All purchases must go through UiO-approved IT suppliers. This is a University-wide requirement that aims to provide value for money and increase the transparency in UiO spending, as well as ensures compatibility with UiO IT infrastructure. The majority of these suppliers offer a wide range of products with reliable 3 year on-site support contracts, at reasonable prices. In special circumstances, such as specific scientific instrument workstations/servers, these suppliers might not be sufficient for the needs of a group/user. In such cases, NCMM IT will find a solution to best accommodate these requirements.
NOTE: NCMM is not permitted to service office computers (desktop or laptop) purchased personally from IT suppliers that have not been UiO approved. - Systems requiring bidirectional Internet access must run an UiO supported operating system. If a desktop/laptop or server needs bidirectional Internet acces (Internet access from the computer and outside access to the computer via the Internet), the following base requirements for the operating systems as dictated by the IT Department (IT avdelingen) are:
■ 64-bit Windows 7
■ Recent versions of Mac OS X (10.5/10.6)
■ RedHat Enterprise Linux
All systems associated with scientific instruments and servers that do not meet this base requirement will be placed on an internal network. If a sufficient anti-virus tool is functional, outbound Internet access (system->Internet) will be allowed but inbound access (Internet->system) will not. - Connection between scientific instruments and computers is supported by NCMM. NCMM IT will work together with you to optimally arange the workstation for the scientific instrument (no need to go through a UiO approved IT supplier in this case).
Apple Product Services
This information concerns preparations by NCMM IT team to have a defective Apple product to be sent for service.
As long as the issue is localized as a hardware problem and there is a valid warranty or if out of warranty there is a common consensus to pay for the services, there are a couple of things to be done before sending them from NCMM.
MacBooks and iMac's:
- Run diagnostics, test the hardware and software. If there is a hardware component to be changed, contact ATEA SOS (Telephone nr.: 03060).
- Send a mail to sos@atea.no.
- ATEA will open a case with a reference nr. like INCATEA####### (where # are numbers). This is the reference number to be used when contacting ATEA for the particular issue. Once work starts, ATEA generates another reference number like WOATEA#######, which is a technical working number for internal use but also sent to the customer. When calling to get updates, either of the numbers referred to above can be used.
- Open an IT support ticket if one has not already been done to gather all the information concerning the follow-up of the case in one place.
If the Apple product is to be sent for repair then do the following:
- Remove the firmware.
- Remove the item from DEP (Device Enrolment Program).
- Remove Find my iMac / Mac, etc ...
Usually ATEA sends a prepaid postage as a .pdf file to the IT contact person. Print this out and, package the item and put the .pdf file on top of it. It contains the delivery adresse of ATEA and ours.
