Difference between revisions of "Official procedures"

Revision as of 15:35, 8 December 2023

This page covers topics like administrative IT procedures and check-lists.

System ordering procedures for IT

Information concerning the purchase of desktop and laptop computers and servers for the lab or office.

NCMM IT can assist in purchasing the most suitable system for your needs, including laptops, desktops, servers, printers, and scanners.

The ordering procedure is outlined below. You are encouraged to read about the important system purchase requirements.

Ordering procedure

1. Contact an NCMM IT officer to outline your needs and to specify the type of machine required. The IT officer will assist you in these areas if needed.
   
2. Complete and sign a system purchase form (PDF) to specify the hardware and software requirements. There is a range of standard packages that can be installed on your computer, including MS Office, Email applications and other widely used programs. Deadline: once the form has been submitted, you will be provided with a delivery deadline for your system.
   NOTE: less common applications concerning scientific computing may require your assistance for installation and may cause some delay in delivery.
   
3. System purchase will be initiated by the IT officer.
   NOTE: the IT officer will relay any information concerning delays on the part of the IT supplier.
   
4. System configuration will be performed by the IT officer once the system has arrived and will be completed within 4 working days. Following configuration, the system will be delivered to you by the IT officer, and you will receive a briefing about your home and group storage areas, a demonstration for using the UiO email browser and information about how and where to print.
   NOTE: the IT officer will relay any information concerning delays in the system configuration.
   
5. System decommission and safe disposal of IT equipment no longer in use is performed by the IT officer.
   

System purchase requirements at NCMM IT

The three most important requirements to be considered by users and group leaders when purchasing IT equipment.

1. All purchases must go through UiO-approved IT suppliers. This is a University-wide requirement that aims to provide value for money and increase the transparency in UiO spending, as well as ensures compatibility with UiO IT infrastructure. The majority of these suppliers offer a wide range of products with reliable 3 year on-site support contracts, at reasonable prices. In special circumstances, such as specific scientific instrument workstations/servers, these suppliers might not be sufficient for the needs of a group/user. In such cases, NCMM IT will find a solution to best accommodate these requirements.
   NOTE: NCMM is not permitted to service office computers (desktop or laptop) purchased personally from IT suppliers that have not been UiO approved.
   
2. Systems requiring bidirectional Internet access must run an UiO supported operating system. If a desktop/laptop or server needs bidirectional Internet acces (Internet access from the computer and outside access to the computer via the Internet), the following base requirements for the operating systems as dictated by the IT Department (IT avdelingen) are:
   ■ 64-bit Windows 7
   ■ Recent versions of Mac OS X (10.5/10.6)
   ■ RedHat Enterprise Linux versions 4 and 5 (6 is coming soon)
   All systems associated with scientific instruments and servers that do not meet this base requirement will be placed on an internal network. If a sufficient anti-virus tool is functional, outbound Internet access (system->Internet) will be allowed but inbound access (Internet->system) will not.
   
3. Connection between scientific instruments and computers is supported by NCMM. NCMM IT will work together with you to optimally arange the workstation for the scientific instrument (no need to go through a UiO approved IT supplier in this case).